Privacy Policy

1. Who we are

This website is operated by SXYBTCH WINES LIMITED, registered in the UK under company number 17218432.

Registered address:
Lexbury, Clatford, Marlborough, Wiltshire, SN8 4EB

You can contact us at: hello@sexybitchwines.com

2. What personal information we collect

We may collect personal information when you:

visit our website
contact us by email or through a contact form
sign up to receive updates or marketing
place an order through our website
interact with our social media or advertising

This may include:

your name
email address
phone number
billing and delivery address
order details
payment confirmation details
IP address
device and browser information
website usage data
marketing preferences

We do not knowingly collect information from anyone under the age of 18.

3. How we use your information

We use your personal information to:

respond to enquiries
process and fulfil orders
provide customer support
manage delivery and returns
send service messages about your order
send marketing communications where permitted
improve our website and customer experience
analyse website performance
prevent fraud and protect our business
comply with legal and regulatory obligations, including age-restricted alcohol sales

4. Legal basis for using your information

We use your information under one or more of the following legal bases:

Contract: to process and fulfil your order
Consent: where you opt in to marketing or non-essential cookies
Legitimate interests: to operate, improve and protect our business
Legal obligation: where we need to comply with applicable laws and regulations

5. Payments

Payments made through our website are processed securely by our payment provider. We do not store full card details on our website.

6. Age-restricted sales

As we sell alcohol, we may need to confirm that customers are aged 18 or over. This may include age confirmation at checkout and/or age checks on delivery.

7. Analytics, cookies and advertising

We use, or may use, tools such as:

Google Analytics
Google Search Console
social media pixels and advertising tools
cookie consent tools
email marketing platforms

These help us understand how visitors use the website, improve performance and measure the effectiveness of marketing.

Where required, non-essential cookies and tracking technologies will only be used with your consent.

8. Who we share your information with

We may share personal information with trusted third parties where necessary, including:

website hosting providers
payment processors
delivery/courier companies
email marketing platforms
analytics and advertising providers
professional advisers
legal or regulatory authorities where required

We only share information where necessary and appropriate.

9. International transfers

Some of the services we use, such as analytics, advertising or email marketing platforms, may process personal data outside the UK. Where this happens, we will rely on appropriate safeguards as required by data protection law.

10. How long we keep your information

We only keep personal information for as long as necessary for the purpose it was collected.

Order and transaction records may be kept for accounting, tax and legal purposes. Marketing data is kept until you unsubscribe or withdraw consent.

11. Your rights

You have rights over your personal information, including the right to:

access your personal data
correct inaccurate data
request deletion
restrict processing
object to processing
withdraw consent
request data portability
complain to the Information Commissioner’s Office

To exercise your rights, contact: hello@sexybitchwines.com

You also have the right to complain to the ICO if you are unhappy with how your data is handled.

12. Marketing

If you sign up to receive marketing, we may contact you by email about our wines, offers, events, trade updates and brand news.

You can unsubscribe at any time using the link in our emails or by contacting us.

13. Security

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure or alteration.

14. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this website.

Last updated: May 2026